Privacy Policy
How we collect, use and protect your personal data
Data collection
We collect the personal data necessary to provide our services:
- Identification data: last name, first name, date of birth, address
- Contact data: email, phone, postal address
- Financial data: income, employment status, banking history
- Navigation data: cookies, connection logs, IP address
Data usage
Your personal data is used to:
- Provide personalised banking services
- Manage your customer relationship
- Comply with legal and regulatory obligations
- Prevent fraud and money laundering
- Continuously improve our services
Data sharing
Your data is shared only with:
- Our authorised banking partners
- Financial regulatory authorities
- Our technical service providers
- Fraud prevention organisations
Your rights
Under the GDPR, you have the following rights:
- Right of access: view your personal data
- Right to rectification: correct your information
- Right to erasure: have your data deleted
- Right to object: refuse certain processing
- Right to portability: download your data
Contact
To exercise your rights or for any questions about this privacy policy, contact our data protection officer at kundendienst@sofiesbk.de.
